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If you have an emergency situation such as a fire, life, or safety issue, please call 911. If you have an urgent maintenance issue requiring our immediate attention, such as no heat or frozen or burst pipes, call us immediately: (541) 385-1515, ext. 5.

Common Maintenance Issues

Please take a moment to look over this list of common maintenance issues that you can correct before contacting the office to report issues.

If these do not solve the issue, please use the form at the bottom of this page.

NO WATER: Contact the water company to be sure service is on and hasn’t been interrupted temporarily.

NO HOT WATER: For electric water heaters, try flipping the breakers on the electrical panel. Also, you may need to remove the upper and lower small panels to push the reset button the tank itself. For gas hot water heaters, check to see if the pilot light is lit. If the pilot light is out, Cascade Natural Gas will re-light at no cost – they can be reached at 1-888-522-1130.

NO HEAT: Be sure the filter has been changed recently. For electric heat, try flipping the breakers on the electrical panel. For gas heat, be sure the gas service is turned on and the pilot light is lit. If the pilot light is out, Cascade Natural Gas will re-light at no cost – they can be reached at 1-888-522-1130.

NO POWER: Try flipping the breakers on the electrical panel. Contract the electric company to be sure electricity is on and has not been interrupted temporarily.

No Power in one area of the home: Try flipping the breakers on the electrical panel. Check to see if all GFI switches in the kitchen or surrounding rooms need to be reset. GFI switches usually have a red reset button in the center.

Gas Fireplaces: Check to see if the pilot light is lit. If the pilot light is out, Cascade Natural Gas will re-light at no cost – they can be reached at 1-888-522-1130.

Garage door remote not working: Be sure the batteries do not need to be changed. Next, check to see if re-programming is necessary – this can be researched online by searching the manufacturer’s name.

Garage door opener does not work: Check that the sensor eyes are aligned. They must be pointed directly at each other to function properly. Check to see if the open is locked either manually on the actual garage door or on the wall switch.

Garbage disposal isn’t working and/or sink in disposal side of sink won’t drain: Check to see if all FGI switches in the kitchen and surrounding rooms are reset. Also, most garbage disposals have a red reset bottom on the bottom of them that may need reset. If this does not work, try using an Allen wrench on the bottom of the disposal unit, turning clockwise to clear out debris. Most service calls for garbage disposals are found to be caused by misuse, so it is important that you try these tips prior to our sending a handyman.

Maintenance Request Form

All fields are required.